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Frequently asked questions

General

1.) I'm interested in an item marked as SOLD OUT. Will this item be re-stocked?
Most items marked as SOLD OUT will not be-stocked. We do, however, often feature new arrivals very similar in style, so please check back with us often!

2.) Do you have a store or showroom where I can try on and purchase clothing/shoes?
No, we do not have a store, showroom, or warehouse open to the public. All items are available for online sale only.

3.) Do you have a print catalog?
No.

4.) Do you offer Gift Certificates?
Yes, we offer gift certificates in any amount that you wish to give. If you're interested in purchasing a gift certificate you may do so by placing your order over the telephone at 888.621.5570. We are available Mon.-Fri., 9am-5pm, PST. We accept Visa, Mastercard, American Express, and Discover.

Shipping

1.) Do you ship internationally?
Yes, we ship to most countries outside of the U.S. If your country is not listed as an option, please place your order via email (info@latindancefashions.com), via telephone (888-621-5570), or via fax (626-943-7471). If placing an order via email or fax please include the following information in your order: Name of cardholder & billing address, credit card number & exp. date (Visa, MasterCard, AMEX, Discover), shipping address, e-mail, method of delivery preferred (Standard or Express shipping), product name, style number, quantity, size, and color. If ordering dance shoes, please specify heel height. Upon receipt of your order you will be contacted via email with final shipping and total order costs for approval before your credit card is charged.

2.) What are your international shipping costs?
Please refer to our Shipping and Handling information page. Depending on the size of your order, final shipping costs may be slightly higher than the rates noted in the shipping cost table. If so, the difference will be charged to your account once your order is processed.

3.) What are your U.S. domestic shipping costs?
Please refer to our Shipping and Handling information page. Depending on the size of your order, final shipping costs may be slightly higher than the rates noted in the shipping cost table. If so, the difference will be charged to your account once your order is processed.

4.) I placed an order on-line and only received part of my order. Why? Will I be billed multiple times for shipping?
Please note that your order may be delivered in separate shipments until your order is fulfilled, particularly when it comes to an order that includes both dance clothing and dance shoes. Our products ship from multiple warehouses and are shipped separately in an effort to expedite shipping. Multiple shipments will not result in additional shipping charges.

5.) I just placed an order/I am interested in placing an order. When can I expect to receive my shipment?
Your order should arrive within the time frame you choose/chose per our Shipping and Handling table. Note that products marked as "Popular Items" are often on back order and the delivery time frame on these items may be extended by approx. 2-3 weeks. Extended delivery times also apply to Special and Custom Orders. If an item is out of stock you will be promptly notified via e-mail and/or telephone when your order is processed. Please check your bulk or spam mail folder, as emails directed there are often overlooked.

6.) I just placed a U.S. order totaling over $100 and wasn't allowed to choose Express Shipping. How do I request Express shipping?
U.S. orders totaling $100 or more automatically receive FREE Standard Shipping. If you'd like Express Shipping simply note it in the "Comments" box during check out. Express shipping fees will be automatically charged to your account once your order is processed. If you're paying via PayPal, a Customer Service Rep. will contact you via email letting you know what your final Express Shipping costs amount to.

7.) I am an international customer and was charged additional customs fees and taxes upon delivery of my order. What are these surcharges for & who are they from?
Please be aware that international orders may be subject to additional surcharges or customs fees upon delivery, imposed by the government in your country. Latin Dance Fashions is not responsible for and has no control over these charges.

8.) I paid for Express shipping and have not received my order yet. Help?
Often times delivery personnel will find it unsafe to leave the package at your door. If this is the case, they will leave a pick-up notice for you informing you that your package is available for you to pick up, usually at the USPS office nearest your delivery address. If this is not the case please contact a Customer Service Rep. at 888-621-5570 for assistance in tracking you package. Also, please check your bulk or spam mail folder, as emails directed there are often overlooked. You may have received an e-mail from us notifying you that your item(s) is/are out of stock.

9.) I need my order next day. Can I have my order delivered overnight?
Yes, most items are available for overnight shipping if the order is received before 12pm noon PST. Please note that you would like "Overnight Delivery" in the "Comments" box during checkout. If your order cannot be delivered overnight you will receive and email notification or phone call letting you know the earliest possible shipping date/time. Additional overnight shipping charges will be charged to your account once your order is processed. If you made your payment via PayPal you will be notified of additional shipping costs and your order will not be processed and shipped until the payment is sent and received.

10.) What shipping carrier do you use?
In an effort to provide you with the lowest shipping rates possible, we ship most of our orders via USPS. Some items, however, ship via UPS or Fed Ex, and our Competition/Showcase Latin Dance Costumes ship via TNT.

11.) When does Latin Dance Fashions actually charge your credit card or debit card after you've ordered something?
Latin Dance Fashions always invariably charges your debit or credit card at the time you make your order. If it is a pre-order or back order your card will be still be charged. Please allow 2-3 weeks for popular items or orders shipped outside of the U.S..



Exchanges & Returns


1.) Do you have a Return or Exchange policy?
Yes. If for any reason you are unsatisfied with your purchase, exchanges and returns are accepted within 15 days from the day of delivery. Any item ordered may be exchanged for either a different model or the same model of a different size or color. Please note that clothing items cannot be exchanged for shoes and vice versa. Exchanges are subject to availability. There is a possibility that the item(s) you request may be sold out and no longer available by the time your order is processed. If this is the case you will be notified by e-mail and will be given the option of getting a refund. A maximum of (3) items are accepted for refund/exchange per transaction, regardless of the amount of items purchased in that single transaction. You are responsible for all return and exchange re-shipment fees, no exceptions.

All items returned to us must not be worn, used, laundered or damaged (make-up stains, undone hems, etc.) and must be in their original packaging with tags still attached. Be aware that “Clearance Items” and custom order shoes are neither refundable nor exchangeable. When sending items please return them in the same fashion they were received. For more terms and conditions please visit our Exchanges & Returns information page.

2.) I returned an item for a refund/exchange. When can I expect this to be processed?
Placing an Order
Your refund/exchange will be processed within 2-3 business days from the day it is received by our warehouse (excluding holidays). Once a refund is credited to your account it takes approx. 3-5 business days for the transaction to settle. Please log into your account for your refund receipt. If your returned package was processed as an exchange, re-shipping fees will be charged to your account and you will receive an email confirmation with tracking info. letting you know that your order was shipped. If you made your original payment via PayPal you will be notified of additional shipping costs and your order will not be processed and shipped until the payment is sent and received.

3.) I want to send my item(s) back but I've passed the deadline for returning/exchanging. Can I still get a refund or an exchange?
Exchanges and returns are only accepted within 15 days from the day of delivery, no exceptions. When a package is received after this time frame our warehouse automatically returns it back to its sender.

4.) Are custom orders for shoes, clothing, and costumes eligible for refunds/exchanges?
No.

5.) How many items can I send back for a refund per transaction?
You may send back only 3 items for a refund per single transaction, regardless of the size of your order.

6.) How many items can I send back for an exchange per transaction?
You may send back all of your items ordered for an exchange.

7.) How many exchanges can I make per transaction?
One. This means that if your send back an item(s) back to us for an exchange, you may not re-send those exchanged items back for a second exchange or a refund.

Placing an Order

1.) I'm having trouble making a purchase online. What do I do to place my order?
You may be unable to place an order on-line if the billing address you provide does not match the address that your bank has on file for your credit card. If you have verified your billing address and are still having trouble placing your order, please contact a Customer Service Representative who can help you determine the problem and/or place your order via telephone. We can be reached at 888-621-5570, Monday-Friday, 9am-5pm, PST. We are closed on weekends and major holidays.


2.) Can I place an order over the telephone?
Certainly! You may place an order via telephone by calling 888-621-5570, Monday-Friday, 9am-5pm, PST. We are closed on weekends and major holidays. If a Customer Service Rep. cannot take your call please leave a message and someone will get back to your before the end of the business day. For 24-hour assistance you may contact us via e-mail at info@latindancefashions.com.

3.) Is it safe to use my credit card for on-line purchases?
Yes! At Latin Dance Fashions we use the most widely used and accepted industry standard of security, VeriSign SSL Certificates with 128-bit encryption. The VeriSign Security Seal ensures that when you enter your credit card information on our website it is protected and your transactions on our website are secure. When you pay for on-line purchases using your credit card Latin Dance Fashions will process your transaction through Authorize.net (a third-party processor) via a secure, encrypted link. Your credit card information is automatically and directly submitted to this processor and is not available to Latin Dance Fashions. Latin Dance Fashions does not handle your credit card information, except when processing telephone orders.

4.) I just placed an order. How do I cancel it?
Please contact us at your earliest convenience via e-mail at info@latindancefashions.com or by telephone at 888-621-5570 to cancel your order. If your order has already been shipped you have the option of sending it back for a refund. Please be aware, however, that you are responsible for re-shipping fees and that your shipping costs will not be refunded if in fact your order has already been shipped.

5.) I just placed an order on-line but did not receive a confirmation. How do I make sure my order went through?
Please contact us at your earliest convenience via e-mail at info@latindancefashions.com or by telephone at 888-621-5570. A Customer Service Rep. will help you determine the problem and ensure that your order is placed properly.

Sizing


1.) I'm unsure of what size to buy. Do you have a size chart?
Yes, for sizing please refer to our Size Chart.

2.) I am unsure of what my American shoe size is. What size do I order?
Our shoes are manufactured in standard, American street shoe sizes you can refer to our Size Chart. There is a link that reads "Refer to size chart" under the main picture of each item. Please note that the size chart is simply a guide in helping you determine your approximate size. Sizes given are U.S. Standard Sizes.

3.) How do your shoe sizes run? Are they in European or American sizes?
Our shoes are manufactured in standard, American street shoe sizes. The only exception is our dance sneakers. Men should order 2 sizes larger than their American street shoe size. For more info. please refer to our International/American Shoe Size Conversion Table.International/American Shoe Size Conversion Table for guidance. Please note that this chart is simply a guide in helping you determine your approximate size.

Payment Method

1.) Do you accept payments via PayPal?
Yes. You may make your payment to info@latindancefashions.com.


2.) Do you accept checks/money orders as forms of payment?
Yes.

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